Frequently Asked Questions
Everything you need to know about bringing NiMi Projects into your home.
What is the standard shipping time for furniture and decor?
Most in-stock items are processed within 2-3 business days. Depending on your location, delivery typically takes 5-10 business days. Large furniture pieces may require additional time for white-glove handling.
Do you offer international shipping?
Currently, NiMi Projects ships to the continental United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and 'Final Sale' items are not eligible for return unless they arrive damaged.
Are your products sustainably sourced?
At NiMi Projects, we prioritize ethical craftsmanship. We partner with artisans who use sustainable materials, such as reclaimed wood and organic textiles, to ensure a low environmental footprint.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. You can also track your status directly through your NiMi Projects account dashboard.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for larger furniture purchases.